Referrals & Operations Administrator – Bath (Full-time)
The successful candidate will act as the first point of contact for referrers and those being referred to the charity, as well as dealing with queries from existing service-users. They will also liaise between referrers, service-users, clinical staff and the management team to facilitate access to therapeutic and other support services.
| Key Responsibilities & Duties: | |
● Responding to telephone and email enquiries. ● Liaising with referring agencies to obtain necessary information and GDPR consents ● Using existing administrative systems to arrange assessments and therapy sessions where appropriate ● New service-user onboarding and ensuring all relevant paperwork is complete prior to their first session ● Signposting individuals onto other local services (and making direct referrals where necessary) ● Supporting service users’ access to Breakthrough wellbeing services (e.g. booking sessions with a Support Worker or activity groups) ● Helping the team to develop and administrate new services or activities ● Helping to invoice service users. ● Maintaining day to day contact with service users. ● Administrating service-users reviews and ensuring these take place in a timely manner in line with service-users’ support plans ● Maintaining and creating data reports on service usage to support the management team and provide key insight for budgets and trustees reports. ● Assist with the administration of fundraising initiatives (including events, grant application, and donations) | |
General Administration | |
● General reception duties – booking visitors in and out of the building ● Answering telephones, responding to general emails, and filing ● Producing information and materials as requested ● Providing other administrative support to clinical staff as required ● Helping to maintain the team calendar ● Assisting with room bookings / room management ● Facilitate the implementation of outcome measure questionnaires and event feedback, and collate data from these | |
Other Duties | |
● Participate in daily community meetings. ● Participate in weekly team meetings and take notes ● Help to maintain the support centre in a clean and tidy state. ● Provide logistical support for training and other events ● Any other duties as may from time to time reasonably be required by the senior management team and/or trustees. | |
Key relationships
| The referrals and operations administrator role requires the post-holder to develop and maintain good working relationships across all areas of the charity’s operations including the management team, clinical and project support staff, as well as service-users and volunteers. The post-holder will also be a key contact for other referring and partner organisations. |
Reporting to | The post-holder will be line-managed and supervised by the Operations Manager. |
Person Specification | |
Essential skills and experience | ● Experience of Microsoft Office (Word, Excel etc.) ● Experience with G-suite (Google Calendars, Google Drive, Google Mail, etc) ● Great communication skills and ability to work within a dynamic team ● An interest in mental health and experience working with individual in distress ● Ability to prioritise workloads on a daily basis and manage multiple tasks over busy periods |
Desirable skills and experience | ● Previous work in a mental health or other helping setting ● Previous work or volunteering experience in the 3rd Sector ● Safeguarding Level 1 training |
Deadline: 10th July 2022
Interviews: 25th July 2022
To apply, please email a cover letter and CV to recruitment@traumabreakthrough.org
Please Note – we are unable to acknowledge receipt of all applications. We will be in touch shortly if we’d like to invite you in for a chat.
Cleaner (2.5hrs per week) – Bath
Breakthrough are about people, through and through, which is why we’d much rather find a real person than hire from a big office cleaning company – because we can’t do our job without your help, so you’re just as important.
Info:
If you’re interested, please email services@traumabreakthrough.org
Please Note – we are unable to acknowledge receipt of all applications. We will be in touch shortly if we’d like to invite you in for a chat.